Privacy Policy
Your privacy matters to us. This policy explains how PureLynx collects, uses, and protects your personal information.
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PureLynx - Premium Eco-Friendly Cleaning Services is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
Information We Collect
Personal Information
- Name and contact information (email, phone, address)
- Service preferences and cleaning requirements
- Property details and access information
- Payment and billing information
- Communication history and feedback
Technical Information
- Device type and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Collect Information
We collect information directly from you when you:
- • Fill out forms on our website
- • Schedule cleaning services
- • Contact us via phone, email, or chat
- • Create an account or profile
- • Subscribe to our newsletter
- • Participate in surveys or provide feedback
How We Use Your Information
Service Delivery
- • Schedule and manage cleaning services
- • Customize cleaning plans
- • Provide customer support
- • Process payments
Communications
- • Send service confirmations
- • Provide appointment reminders
- • Share cleaning tips and updates
- • Respond to inquiries
Improvement
- • Analyze website performance
- • Improve service quality
- • Develop new offerings
- • Ensure security
Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract: Performance of cleaning services
- Consent: Marketing communications
- Legitimate Interest: Service improvement
Legal obligations requiring processing:
- Financial record keeping
- Tax compliance
- Insurance requirements
Information Sharing and Disclosure
We Do NOT Sell Your Information
PureLynx respects your privacy. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Only When Necessary:
Trusted Service Partners
- Payment Processors: Secure payment processing
- Cloud Storage: Secure data hosting
- Analytics: Website usage analysis
All partners are contractually bound to protect your information.
Legal Requirements
- Emergency Situations: Protect personal safety
- Business Transfers: In case of merger or acquisition
Data Security and Protection
Our Security Measures
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure
- • Regular security updates and patches
- • Firewall protection and intrusion detection
- • Encrypted data storage
Access Controls
- • Role-based access permissions
- • Employee background checks
- • Regular security training
- • Confidentiality agreements
- • Multi-factor authentication
Monitoring & Auditing
- • Continuous security monitoring
- • Regular security assessments
- • Data breach response procedures
- • Compliance with industry standards
- • Third-party security audits
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords, keep your login credentials confidential, and contact us immediately if you suspect any unauthorized access to your account.
Your Privacy Rights and Choices
Your Rights Under GDPR and UK Data Protection Law
You have the following rights regarding your personal information. To exercise any of these rights, please contact us using the information provided at the end of this policy.
Right to Access
Request copies of your personal data we hold, including information about how it's being used.
Response Time: Within 1 month
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Response Time: Within 1 month
Right to Erasure
Request deletion of your personal data in certain circumstances ("right to be forgotten").
Response Time: Within 1 month
Right to Restrict Processing
Request limitation of how we process your personal data in certain situations.
Response Time: Within 1 month
Right to Data Portability
Request transfer of your data to another service provider in a structured format.
Response Time: Within 1 month
Right to Object
Object to processing of your personal data for direct marketing or legitimate interests.
Response Time: Within 1 month
How to Exercise Your Rights
Contact Methods:
- • Email: [email protected]
- • Phone: +44 20 7123 4567
- • Post: Address provided below
Required Information:
- • Full name and contact details
- • Specific request details
- • Proof of identity (for security)
- • Preferred response method
Right to Lodge a Complaint
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Periods
Automatic Deletion
- Anonymous data may be retained for analytics purposes
- Legal obligations may extend retention periods
You can request early deletion of your data at any time (subject to legal requirements).
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
Essential Cookies
Required for website functionality, including login, forms, and security features.
Cannot be disabled
Analytics Cookies
Help us understand how visitors use our website to improve user experience.
Can be disabled
Marketing Cookies
Used to deliver relevant advertisements and track marketing campaign effectiveness.
Can be disabled
Managing Your Cookie Preferences
You can manage your cookie preferences through:
- • Our cookie consent banner (bottom of website)
- • Browser settings and preferences
- • Third-party opt-out tools
- • Contacting us directly
International Data Transfers
Some of our service providers may be located outside the UK or European Economic Area (EEA). When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
-
Adequacy Decisions
Transfers to countries with adequate data protection laws
-
Standard Contractual Clauses
EU-approved contracts with service providers
-
Certification Schemes
Certified companies with adequate protection
-
Binding Corporate Rules
Internal rules approved by data authorities
Your Rights
If your data is transferred internationally, you maintain all the rights outlined in this privacy policy, including:
- • Right to access your data
- • Right to rectification
- • Right to erasure
- • Right to data portability
- • Right to object
Children's Privacy
Age Restriction
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parental Responsibility
Parents and guardians are responsible for:
- • Supervising their children's internet use
- • Teaching children about online privacy
- • Monitoring their children's online activities
- • Ensuring appropriate content exposure
Contact for Concerns
If you believe we have collected information from a child under 16, please contact us immediately:
Phone: +44 20 7123 4567
Email: [email protected]
Updates to This Privacy Policy
Policy Evolution
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes.
Notification Methods
- Prominent notice on our website
- Updated "Last modified" date
Review Schedule
We review and update this policy:
- • At least annually
- • When business practices change
- • When legal requirements change
- • As technology evolves
Effective Date
Material changes to this Privacy Policy will take effect 30 days after notification, giving you time to review the changes and take action if necessary.
Contact Information
PureLynx - Premium Eco-Friendly Cleaning Services
We're here to help with any questions about your privacy or our services.
Our Office
25 Kensington High StreetLondon W8 6SH
United Kingdom
Need Immediate Privacy Assistance?
For urgent privacy-related matters, please call our customer service team or email us with "URGENT: Privacy" in the subject line.
Related Policies and Documents
Cookie Policy
Detailed information about how we use cookies and similar technologies on our website.
Read Cookie PolicyTerms of Service
The terms and conditions that govern your use of our website and services.
Read Terms of ServiceOur Services
Learn more about our eco-friendly cleaning services and how we protect your home.
View Our ServicesYour Privacy is Our Priority
Thank you for trusting PureLynx with your personal information. We are committed to maintaining the highest standards of privacy protection and will continue to update our practices to ensure your data remains secure.