Cookie Policy
Your privacy matters to us. This policy explains how we use cookies and similar technologies to enhance your experience on our website.
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their sites work more efficiently and provide information to the site owners. Cookies enhance user experience by remembering your preferences and enabling certain features.
How Cookies Work
When you visit our website, your browser sends cookies back to our server. These files contain information that helps us recognize you as a returning visitor, remember your preferences, and provide personalized content and services.
Why We Use Cookies
We use cookies to ensure our website functions properly, analyze site performance, personalize your experience, and measure the effectiveness of our marketing campaigns. All of this helps us provide you with better service.
Your Privacy Protection
We are committed to protecting your privacy and ensuring transparency about how we use cookies. This policy explains exactly what cookies we use, why we use them, and how you can control them. We do not sell or share your personal information with third parties for their marketing purposes.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas of the site, and form submissions. The website cannot function properly without these cookies.
Examples:
- Authentication tokens
- Shopping cart functionality
- Security tokens
- Session management
Duration:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Up to 12 months
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's design, functionality, and content based on user behavior patterns.
What We Track:
- Pages visited and time spent
- Click patterns and navigation paths
- Geographic location (general)
- Browser and device information
Tools We Use:
- Google Analytics
- Hotjar
- Internal analytics system
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Features:
- Remembering your preferences
- Language selection
- Regional settings
- Customized content display
Duration:
- Stored for your convenience
- Typically expires after 6-12 months
Marketing/Advertising Cookies
These cookies track your activity across websites to display relevant advertisements and measure the effectiveness of marketing campaigns. They are used to build a profile of your interests and show you personalized ads on other websites.
How They Work:
- Create interest profiles
- Target relevant ads
- Measure ad performance
- Limit ad frequency
Duration:
- Session or persistent
- Typically up to 12 months
- May be renewed on visit
How Long Do Cookies Last?
Session Cookies
These cookies are temporary and are automatically deleted when you close your browser. They help remember your actions during a single browsing session and are essential for features like shopping carts and secure logins.
Example: Remembering items in your cart while you browse different pages
Persistent Cookies
These cookies remain on your device for a predetermined period or until you delete them. They help us remember your preferences and settings when you return to our website, providing a personalized experience across multiple visits.
Example: Remembering your language preference or login status
Important Note
The specific duration of our persistent cookies varies between 30 days and 12 months depending on their purpose. You can find more detailed information about specific cookie durations in our cookie settings panel.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. These services may include analytics providers, social media platforms, and advertising networks. We use these third-party services to better understand how our website is used and to provide enhanced functionality.
Google Services
We use various Google services that may set cookies on your device:
- Google Analytics: For website traffic analysis
- Google Ads: For advertising and remarketing
- Google Maps: For location services on contact pages
- YouTube: For embedded videos
Social Media
Our website includes social media features that may set cookies:
- Facebook: Like buttons and sharing tools
- Twitter: Tweet buttons and widgets
- LinkedIn: Share buttons and plugins
- Instagram: Embedded posts and stories
These cookies enable social media features and share buttons, and may track your activity across other websites.
Our Advertising Partners
We work with advertising partners to show you relevant ads based on your interests and browsing behavior. These partners may use cookies to build a profile of your interests and show you ads on other websites.
Data Collection
Ad partners collect data about your visits to this and other websites to provide advertisements about goods and services of interest to you.
Cross-Device Tracking
They may also use information about your visits to this and other websites to provide advertisements about goods and services likely to be of interest to you.
Opt Out
You can opt out of targeted advertising by visiting the Digital Advertising Alliance opt-out page or by adjusting your cookie settings.
Managing Your Cookie Preferences
You have several options for managing cookies. You can control which cookies are stored on your device and delete cookies that have already been set. The methods for doing this vary depending on your browser and device.
Cookie Settings Panel
Use our cookie settings panel to manage your preferences. You can enable or disable different types of cookies and control what information is collected.
Opt-Out Tools
You can opt out of targeted advertising from participating companies using industry opt-out tools. This prevents companies from using your data for targeted ads.
Visit DAA Opt-OutBrowser-Specific Instructions
Google Chrome
- Click the three dots menu (⋮) in the top right corner
- Select "Settings" → "Privacy and security"
- Click "Cookies and other site data"
- Choose your preferred cookie settings or click "See all cookies and site data" to manage specific sites
Mozilla Firefox
- Click the hamburger menu (≡) in the top right corner
- Select "Settings" → "Privacy & Security"
- In the "Cookies and Site Data" section, choose your preferred settings
- Click "Manage Data" to see and remove specific cookies
Safari
- Safari menu → "Preferences"
- Click on the "Privacy" tab
- Select your preferred cookie settings
- Click "Manage Website Data" to see and remove specific cookies
Microsoft Edge
- Click the three dots menu (⋯) in the top right corner
- Select "Settings" → "Cookies and site permissions"
- Click "Cookies and site data"
- Choose your preferred cookie settings
Important Considerations
- Disabling certain cookies may affect website functionality and your user experience
- If you block all cookies, you may not be able to access all parts of our site
- Some features may not work as intended if cookies are disabled
- You may need to re-enter information when revisiting our website
- Some third-party services may not function properly without cookies
Your Rights and Choices
We respect your rights regarding your personal information and cookies. Under applicable data protection laws, you have several rights regarding the information collected through cookies and other tracking technologies.
Right to Information
You have the right to be informed about how we use cookies and similar technologies. This Cookie Policy and our Privacy Policy provide detailed information about our data collection and processing practices.
Right to Control
You have the right to control what cookies are stored on your device. You can adjust your browser settings to accept or reject cookies, and use our cookie settings panel to manage specific cookie categories.
Right to Erasure
You have the right to request deletion of personal data collected through cookies. You can delete cookies through your browser settings or by contacting us directly. Note that essential cookies necessary for website functionality cannot be deleted.
Right to Portability
You have the right to receive personal data in a structured, commonly used, and machine-readable format. This includes information collected through cookies that can be transferred to another service.
Right to Object
You have the right to object to the processing of your personal data, including for direct marketing purposes. You can object by adjusting your cookie settings or contacting us directly. For marketing cookies, you can use the opt-out tools mentioned in this policy.
Right to Complain
If you have concerns about how we use cookies or handle your personal data, you have the right to lodge a complaint with a supervisory authority. In the UK, this would be the Information Commissioner's Office (ICO).
Exercising Your Rights
To exercise any of these rights or if you have questions about our use of cookies, please contact us using the information below:
- Email: [email protected]
- Phone: +44 20 7123 4567
- Address: 25 Kensington High Street, London W8 6SH, United Kingdom
- Office Hours: Monday-Friday: 8:00-18:00, Saturday: 9:00-16:00
We will respond to your request within 30 days, as required by applicable law.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically to stay informed about our use of cookies.
Notification of Changes
When we make material changes to this policy, we will notify you by:
- Posting an updated version of the policy on our website
- Updating the "Last Modified" date at the top of this policy
- For significant changes, displaying a notice on our website
- Emailing registered users about the update (if applicable)
Version Control
We maintain a record of all versions of our Cookie Policy to ensure transparency about how our practices have evolved over time. You can request information about previous versions of this policy.
Questions About Updates
If you have questions about changes to our Cookie Policy or how they affect your rights, please contact our Data Protection Officer at [email protected] or by phone at +44 20 7123 4567.
Frequently Asked Questions
Do cookies contain personal information?
Cookies themselves do not contain personal information that identifies you personally. They contain a string of characters that allows our website to recognize your browser and remember certain information about your visit, such as your preferences. The personal information we collect is obtained directly from you when you voluntarily provide it to us.
Can cookies be used to identify me personally?
Most cookies cannot identify you personally. They only contain information about your browser and device. However, when you provide personal information to us (such as when creating an account or making a booking), we may associate that information with cookies to provide you with a personalized experience. We never share cookie identifiers with third parties for their independent use.
Are cookies safe?
Yes, cookies are a standard technology used by websites worldwide. They do not contain viruses, malware, or other harmful code. However, it's important to manage your cookie settings appropriately and only accept cookies from trustworthy websites. Our cookies are designed to enhance your experience and are stored securely on your device.
What happens if I disable cookies?
If you disable all cookies, some features of our website may not function properly. You may need to re-enter information during your visit, and certain personalization features may not work. Essential cookies required for website security and basic functionality cannot be disabled. We recommend adjusting your cookie settings rather than disabling all cookies to ensure the best user experience.
Do you use cookies on mobile devices?
Yes, we use cookies on both desktop and mobile devices. Mobile browsers generally offer similar cookie controls to desktop browsers. You can manage your cookie preferences on your mobile device through your browser settings or through our cookie settings panel. Some mobile apps may use device identifiers instead of cookies, but we treat these with the same privacy protections.
How do I know if you've changed your cookie practices?
We update the "Last Modified" date at the top of this Cookie Policy whenever we make changes. We also display a notice on our website for significant changes. We encourage you to review this policy periodically to stay informed about how we use cookies. If you have specific questions about changes, please contact us using the information provided in this policy.
Contact Information
Get in Touch
If you have questions about our Cookie Policy or how we use cookies, please don't hesitate to contact us. We're here to help and will respond to your inquiry as quickly as possible.
Address:
25 Kensington High Street
London W8 6SH
United Kingdom
Phone:
+44 20 7123 4567Email:
[email protected]Business Hours:
Monday-Friday: 8:00-18:00
Saturday: 9:00-16:00
Send Us a Message
We Use Cookies
We use cookies to improve your experience on our website. By continuing to browse, you agree to our use of cookies.